As creators of handmade items, we understand the importance of each stage when interacting with our customers, either before, during or after a sale. These important tips can make a difference in managing your orders:
Detailed and clear catalogue: Make sure your online catalog accurately reflects the essence and quality of your products. This includes high-resolution images from multiple angles, detailed descriptions highlighting the unique features of each item, information about available sizes, materials used, and customization options offered. Customers are attracted to a well-presented catalog that also gives them a clear idea of what they're buying.
Transparent payment policy: Clearly define your payment policies from the outset. Consider requesting a small deposit when placing the order to cover material costs and ensure customer commitment. The remaining payment could be agreed upon upon completion of the work, before shipping the final product. A transparent and fair payment policy establishes a solid foundation for a trusting relationship with your customers.
Realistic production time: Establish a realistic production time and communicate it clearly to your customers. Be honest about how long it will take you to complete the order, especially if you are handling multiple requests simultaneously. Transparency regarding production time helps manage customer expectations and avoid potential frustrations.